Your Questions, Answered

Stay Informed Before & During Your Stay

Find answers to your questions in the FAQs listed below.

What is the check-in/check-out time at Claycomb Chalets?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. No early check-ins or late check-outs, please.

Do you allow pets at the chalets?

We do allow up to 2 pets per cabin with a non-refundable $100 pet fee. Please review our pet policy for details and breed restrictions.

Is smoking allowed in the chalets?

No, all of our chalets are non-smoking. This includes vape and cannabis products.

Are the chalets equipped with Wi-Fi?

Yes, we provide high-speed wireless internet access in all of our chalets.

What amenities are included in the chalets?

Our chalets come with a full kitchen, flat-screen TVs, a wood-burning fireplace (with provided firewood), towels, linens, and more. Please see the specific chalet listing for a complete list of amenities.

Is firewood provided for the wood-burning fireplace and firepit?

Yes, we provide enough firewood for the duration of your stay. Additional firewood may be purchased by contacting us.

How many guests can the chalets accommodate?

Each chalet has a maximum capacity of 7 guests. Please check the specific chalet listing for additional details on the number of guests it can accommodate.

Is there a minimum stay requirement?

Typically, we have a two-night minimum stay requirement. However, this may vary depending on the season and specific chalet. Check the individual chalet listings for details.

Is there a cleaning fee?

Yes, there is a $100 cleaning fee associated with each stay. This fee covers cleaning and preparation of the chalet for your arrival.

What is the cancellation policy?

Our cancellation policy varies depending on the time of year and the specific chalet. Please refer to the chalet listing for the cancellation policy associated with your reservation.

Is there a grocery store nearby?

Yes, there are local grocery stores within a short drive of the chalets where you can stock up on supplies. Big box grocery stores are approximately 25 minutes away.

Are there outdoor activities nearby?

Yes, there are plenty of outdoor activities available in the Laurel Highlands, including hiking, skiing, biking, and more. We can provide information on local attractions and activities upon request or you can review the Things to Do page on our website.

Is there a contact number for emergencies during our stay?

Yes, we provide a contact number for emergencies and any issues that may arise during your stay.

Do you offer discounts for extended stays or large groups?

We may offer discounts for extended stays or large groups, depending on availability and the specific chalet. Please contact us directly to inquire about discounts.

Can I book a chalet for a special event or celebration?

Yes, we can accommodate special events and celebrations. Please contact us in advance to discuss your needs and any additional arrangements that may be required.

If you have any more specific questions or need further assistance, please don't hesitate to reach out to us directly.